Privacy Policy

Clem's Garden CIC will protect and respect your privacy.

1. Who is responsible for managing your information?

This website is owned and maintained by Clem's Garden CIC.

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistent with applicable privacy and data protection laws and the terms of this Privacy Policy. 

2. What information do we collect?

We collect the information you provide on the 'contact us' form, this may include, your name, address, email address and IP address. You will have ticked the box to allow us to contact you using this information. If you make a donation online, your card information is not held by us, it is collected by a third a third party payment processors, who specialise in the secure capture and processing of card transactions.  

We also collect website usage information. We do this using cookies (see section 7 below). 

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

  • to send you communications which you have requested and that maybe of interest;

  • to seek your views or comments on the services we provide;

  • to notify you to changes to our services;

  • for statistical purposes when we evaluate our range of services; and

  • process a donation you have made.

4. Who will we share your information with?

Any information given will only be kept on file, if you have given us permission, and will not be shared with any third parties.

5. When can we contact you in the future?

We would like to send you information about our and services. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. 

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, please contact us

6. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

7. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

Cookies are widely used tiny pieces of software that are installed on a computer when an individual visits a website.  These are usually stored in a folder called 'cookies'.  Cookies allow websites to recognise that a user on an individual computer has previously visited the site.  The cookies save some information about that user for when they access the site again in the future.

By using and browsing the Clem's Garden website, you consent to cookies being used in accordance with this policy.  If you do not consent, you must turn off cookies or refrain from using this site.  It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. 

8. How can you access and update your information?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

9. Does the policy apply to linked websites?

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. 

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy on their site.

10. How do we update this privacy policy?

We keep our privacy policy under regular review and we will place any updates on our webpage. This privacy policy was last updated in December 2017.

11. Are you 16 or under?

We are committed to protecting the privacy of children aged 16 and under, please get your parent/guardian's permission before you provide us with personal information.

12. Who can you contact if you have queries about this privacy policy?

Please contact us if you have any questions about our privacy policy or information we hold about you.